Senior QA and Technical Support professional focused on preventing production issues through structured testing, automation, and cross-team collaboration.
Hello! I’m Carmella Joy S. Ventanilla, a QA and Technical Support professional with over 6 years of experience ensuring stable, reliable, and production-ready platforms. I specialize in manual testing, production support, and incident management for live systems.
I’ve worked hands-on with testing core platform and back-office features, validating integrations, and supporting releases in fast-paced environments. I collaborate closely with developers, product teams, stakeholders, and third-party providers to reproduce issues, verify fixes, and reduce production risks. To improve efficiency, I also integrate n8n automation into daily workflows for alerts, tracking, and reporting.
Beyond testing, I’m passionate about improving system reliability, streamlining QA processes, and maintaining clear documentation and communication. I believe quality assurance is not just about finding defects, but about protecting the user experience and ensuring confidence in every release.
Download ResumeBachelor’s degree holder with a strong foundation in analytical thinking and software quality standards. Began my career in QA, focusing on manual testing and validation of web and back-office systems.
QA Engineer with 6+ years of experience in manual testing and technical support for live platforms, specializing in transaction-heavy systems, payment flows, admin tools, and CMS-based platforms, with hands-on involvement in production issue escalation and cross-team collaboration.
Delivering stable, production-ready releases through thorough testing, proactive issue investigation, n8n workflow automation, and close collaboration with development teams to reduce risks and improve user experience.
Role: Quality Assurance Engineer
Ensured quality and stability of casino web and back-office systems through end-to-end testing and release validation.
Role: Software QA Engineer, Technical Support Specialist
Tested core gaming and administrative features and collaborated with stakeholders, payment providers, and game suppliers to validate integrations and ensure platform stability.
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Provided QA validation and production support and workflows, collaborating with developers to resolve issues and maintain platform stability.
Role: Data Analyst
Analyzed REIT market data to deliver actionable insights, support portfolio management, and enable accurate performance tracking for informed investment decisions.
Role: Software QA Engineer
Validated core gaming and administrative features, helping prevent production issues and ensure stable, reliable releases through close collaboration with developers.
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