Carmella Joy S. Ventanilla

Professional Summary

QA and Technical Support professional with 6+ years of experience in quality assurance, production support, and incident handling for live platforms. Skilled in manual testing, Playwright UI automation, release validation, and team coordination. Uses n8n automation to improve daily workflows and issue resolution. Known for strong ownership, clear communication, and reliable, production-ready deliveries.

Technical Skills

Testing Tools & Frameworks: Playwright (UI automation), browser-based testing tools
Test Management & Documentation: Test case design, test scenarios, defect tracking, Manual, Acceptance, Exploratory, Regression, Sanity testing, UI/UX Validation
Automation & Workflow Tools: n8n (workflow automation, alerts, reporting, task orchestration)
Incident & Production Tools: Log review, issue reproduction, incident tracking, escalation handling
Payments & Integrations: Payment flow validation, provider integrations, transaction issue investigation
Collaboration & Communication Tools: Jira, Slack, ClickUp, GitHub,email-based client and provider coordination
Bug Tracking & Collaboration: JIRA, ClickUp, GitHub
Productivity Tools: Google Slides, Google Docs, Google Sheets, Notion

Professional Skills

Manual & Automation Testing (Playwright – UI), Production Support & Incident Management, Technical Support & Client Escalations, n8n Workflow Automation, Release Validation & QA Sign-off, Payment & Platform Troubleshooting, Cross-team & Stakeholder Communication, QA Leadership & Documentation

Professional Experience

Technical Support Specialist

Scaleforge Technologies | 2025 – Present

Act as primary escalation point for client-reported and production issues
Investigate incidents involving payments, providers, and live platform behavior
Coordinate with development, QA, and third-party vendors for resolution
Produce incident reports, RCA documentation, and operational recommendations

Intermediate Software Quality Analyst Engineer / QA Lead

Scaleforge Technologies | 2023 – Present

Lead QA execution and release validation for multiple product initiatives
Support production deployments through risk assessment and verification
Align QA processes with business, technical, and client expectations
Mentor QA team members and drive quality accountability

Software Quality Analyst

High Output Ventures | 2019 – 2022

Supported delivery teams through structured manual testing and validation
Logged, tracked, and verified defects across multiple release cycles
Ensured quality standards were met before client delivery